Please First review the Maintenace Troubleshooting Steps Below

If you have tried the neccessary Maintenance Trouble Shooting Steps and the issue still remains, please submit a Maintenance Request online by logging into your Tenant Portal.

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Garbage Disposals:


Try these steps first: https://www.youtube.com/watch?v=FL5GlsTzS-I
If these steps do not work, please proceed with a maintenance request through your tenant portal.

Please Do Not do the following:

  • Do not use liquid drain cleaner in the kitchen sink or garbage disposal.
  • Do not let excess food, potato peels, coffee grounds, eggshells, etc. go down the garbage disposal. (They will stick to any sludge in the pipe and quickly create a clog.)
Please Do the Following:

  • Maintain your disposal and keep odorless by regularly grinding up pieces of lemon peel and ice cubes.
  • You can also put in a couple of handfuls of baking soda and a half cup of vinegar. Let that set in the disposal hopper with the unit turned off. After it’s done foaming, rinse it down the drain with running water

Slow/Clogged Drains:


Please Do Not do the following:

  • Do not use any cleaning chemical such as Drano
  • Do not detach plumbing; use snakes; metal objects such as coat hangers to clean out drains
Please Do the following:

  • Remove hair and/or debris from the drain.
  • Try using a plastic drain stick from a home improvement store to easily remove hair clogs. You can also try using a plunger. If you are still having issues, schedule a maintenance request through your tenant portal.

Clogged Toilets


Please Do Not do the following:

  • Do not detach plumbing
  • Do not use snakes; metal objects such as coat hangers to clean out drains
Please Do the following:

    Use a plunger to clear the clog.
    If you have tried to clear the clog with a plunger and are still having issues, schedule a maintenance request through your tenant portal.

A/C or Heat Not Working:


  • Check the air filter and replace if dirty. Make sure the air filter is clean and properly installed.
  • If replacing the filter does not work, schedule a maintenance request through your tenant portal.
  • Maintaining a clean air filter is the tenant’s responsibility, please make sure to change every 2-3 months.
  • Power Outlets and Power Outages:


Outlets:

  • Test the light switches to see if that turns on/off the outlet.
  • Locate the GFCI outlets (outlets with the test and reset buttons) and press the reset button on all GFCI outlets.
  • Tip: Look for GFCIs in bathrooms, kitchens, basements, garages and on the home’s exterior. Test and reset every GFCI you can find.
  • If the reset button doesn’t work, schedule a maintenance request through your tenant portal.
Power Outages:

  • Make sure the power is not out in the area (check with Idaho Power). Idaho Power: 208-388-2323, or 1-800-488-6151 from outside the Treasure Valley area.
  • Check the breakers.
  • If the issue remains, schedule a maintenance request through your tenant portal

Garage Remotes/Doors:


Smoke Alarms and CO2 detectors:


  • If your smoke alarm or CO2 detector is going off, please go outside and call 911 immediately!
  • If your smoke alarm or CO2 detector is beeping and needs a new battery, please replace the battery, this is tenant responsibility.

Sprinkler Timer and/or Thermostat Programming:


  • Refer to the owner’s manual or use Google to determine how to program the sprinkler timer and/or program the thermostat.
  • If cannot program the timer/thermostat, schedule a maintenance request through your tenant portal.

Pest Control:


  • Try products you can purchase and use to remove the pests. (Insects, rodents, etc.)
  • Tips on how to: http://www.doityourselfpestcontrol.com
  • If you have tried to resolve the pest issue yourself and cannot, please schedule maintenance request through your tenant portal.

Dryer Duct Cleaning:


  • It is the Tenant’s responsibility to maintain a clean dryer (clean the removable lint trap)
  • If the duct is clogged through to the outside of the home, please open a maintenance request through your tenant portal.